Mom went into the Hospital yesterday. To the best of my knowledge she is ok. I’m going to see her in a few minutes.
This post isn’t about her going into the Hospital though. It’s about how the Hospital deals with patients/ family.
At about 11PM last night my Mom took an ambulance into the local Hospital. I was there when they took her. The ambulance guys( local firemen with paramedic training) were excellent. Very professional. Thanks guys who will never read this..
She was taken to Emergency which is the entry point for almost all incoming people.
At approximately midnight I phoned the Hospital to check on her condition.
The phone rang at the Hospital for a few times before someone picked it up.
You can’t actually call Emergency. You call a switchboard who redirects you.
“Hello. How can I help you?”
“Hi. This is Glen xxxx calling. My Mother was taken by ambulance to Emergency shortly after 11pm. I’m wondering if I could be connected to Emergency.
“What’s your Mother’s name?”
“Bxxx.”
“There is no one by that name listed here”
“Sorry. She goes by Bxxx but her name is Axxx Exxxx”
“Just for reference I will be able to transfer you to Emergency but only because you mentioned her name as Axxx first.”
“Ok..thanks again.”
So, now I’m waiting on the phone listening to what sounds like 70’s porno music (some bouncy wah wah guitar music) for about 30 seconds before someone in Emergency answers the phone.
“Hello.”
Uhhh..hello is this Emergency?”
“Yes.”
“I am trying to find out the status of my Mother, Axxx( I’m a fast learner) who was taken to Emergency by ambulance shortly after 11pm.
“Oh, just a minute I’ll get a Nurse.”
Back to the porno music which is now making me laugh out loud..
“Hello this is Kxxx”
“Hi. This is Glen xxxx. I’m trying to find out the status of my Mother, Axxx who was taken to Emergency shortly after 11pm tonight”
“The doctor hasn’t seen her yet.”
“Does she seem to be ok?”
“I can’t answer that until the Doctor has seen her.”
“Will someone phone me when they know something?
“No. You can call back later.”
“Ok…thanks I guess..”
I could probably go into a big tirade about how they treat family requests for information but I don’t see any point. In Healthcare they feel they are protecting personal privacy by doing things this way.
Not sure about the porno music part though. It was funny..
My thoughts are more about how they treat people.
There is a lot of information online about treating each other with respect. And about the importance of being helpful.
And in this instance, in the real world, they weren’t really either.
They were business like in dealing with me. Cold and calculating.
They just didn’t make me want to engage them in anything that would benefit either of us.
Fortunately all the sites I chose to visit do engage their readers. Thanks for that..
Lesson learned I suppose.
By me anyways..
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